Quality Statement

The purpose of this policy is to confirm our commitment to meeting the quality standards expected by our customers in the delivery of the products and/or services that we supply to them.

Our quality objectives are to:

• Use the Quality Management System as a tool in achieving best practice outcomes across the business
• Ensure continuous improvement

To implement this policy we shall focus on the needs of our business with particular reference to consistently meeting our customers’ requirements.

Our quality management system will provide mechanisms for detecting system shortfalls and for stimulating process improvements.

LaMon Interactive Systems will adopt STRATGIES & DISCPLINES to ensure that:

• The system is effectively implemented by undertaking relevant skills training and conducting appropriate quality awareness training
• That a 100% success student pass rate is maintained
• Re-training is maintained at a 0% level
• A 0% complaint rate is maintained
• Customer satisfaction is retained at a 100% level
• Responsibilities for quality are established by communicating these responsibilities clearly to all employees
• The policy continues to be appropriate by initiating regular reviews to check its effectiveness and ongoing relevance.

Graham J Lamont
CEO
LaMon Interactive Systems
P:+61.(08) 9581 9543
F:+61.(08) 9583 3847